Frequently Asked Questions

Selecting a scale for this first time can be tricky, but we buy and set up all types of scales and so we have put together some common questions in an effort to help you decide, but as well as this you can just call us on the phone, or arrange a consultant / Engineers visit if required.
Retail scales include a second display for the  the customer can see the price they are paying for the goods, pre-packaged scales have additional operational features for pre-packing i.e. product memory, tare storage, Plus Minus Target weights, other labelling data & date code calculations etc, or alibi memory options.
There are Two basic UK sets of legislation in UK Minimum and EC Average weight regulations,  these must also bear the approved markings details.
  • Q - Where to start in selecting suitable  scales for my business application ?
    • We cannot give a 100% guide but here are some suggestions
    • Ensure the product can fit on the weigh pan
    • Select the capacity plus a safe overload dependent on application
    • Avoid overloading the scales during normal operation i.e. placing something on the scales then applying a force may damage it
    • Select the division size appropriate for place of use
    • If you have a specific application i.e Counting, Label printing  etc, can you do the  set up ?
    • Is the application legal for trade use  (2016 regulations)
    Q - Why do you check calibrations prior to despatch, all scales are the same aren't they ?
    • Most scales are made outside the UK, as such factory calibrations may not be specific to countries around the world
    • As a weighing company we check all scales as part of our quality control prior to release to the market,
    • Most customers do not carry certified weights to check if their scales are working correctly
    • Warranty claims can be quickly sorted by our suppliers as they know we carry out this task.
    • The calibration sticker shows the scales meet the manufacturers specification from day 1, giving you peace of mind
    Q - I need approved scales to weigh "cash for clothes"
    • All scales need to be born approved generally required for Retail Buying & selling of goods, and for use in CCP  manufacturing processes i.e. average weight
    • The scales supplied are usually 60Kg/150Kg  Industrial units as such they will require local set up and the overload adjustment needs to be set prior to putting into service
    • The scales usually need to be assembled and set up on site with tools by a qualified engineer to ensure error free operation, and are safe to use.
    • Initial calibration is carried out at factory, but a calibration check prior to use should be carried out using certified weights to ensure the scale is fit for purpose or has NOT changed in transit, and setup up correctly - boxes are not secured inside trucks by carriers
    • The allowable error on approved scales is only  2 approved divisions
    Q- Price Match
    • We have tried very hard to match prices by internet suppliers who are buying from the same wholesalers as us, but there service is NOT like for like, by providing scales at these prices we cannot provide the level of service our customers require
    • In our industry there are companies who move boxes (never open them but assume the manufacturer has a magician inside every scale that knows where it is in the world and the calibration is the same in china as it is in Glasgow -not so ) and as long as you have the means to check your purchase is correct then you should have no problem - !!!!
    Q - My product is not heavy but exceeds the current platform by about 50% is it still ok to use
    • Lets say without viewing the application it is difficult to judge but the following example may be of interest
    • A carrier used an approved 300mm x 300mm 60Kg platform to ship one of our scales (600 x 300 x 800mm), he placed the box on the scales horizontaly and got a reading of 12Kg, however when weight vertically it was 8.7Kg because the product  in the box was not evenly distributed (one end heavier than other) which meant off centre loading.
    • Our advice is to use a scale that can accomodate the product you wish to weigh
    • Standard Scale accuracy is  based on the platform size available, and are not tested beyond this, and may invalidate warranty
    Q- I bought a second hand scale is it ok to use in my clothes / sweet shop
    • You need to see if it is still approved for trade for your application for when was it made ?
    • You may need to check with your local trading standards that the unit is still legal (some scales can be 20 years old !!)
    • Check calibration with certified weights before use (not bags of sugar)
    • When were they last tested ?
    • Are spares available ?
    • We don't reccommend auction sites unless you have the means to verify all of the above.
    Q - How often should my scales be calibrated ?
    • Usually once a year but really depends on how often the unit is used / stored or moved about can cause calibration issues
    • Increase calibration check  for scales at Critical control points if necessary, and check between visits
    Q - Are all scales the same
    • No they use different technologies and therefore affects overall accuracy, repeatability, and performance this is usually reflected in the price, that's not to say all cheap scales are good investment it really depends on application, availability of spares and your budget
    • Accuracy of weighing equipment comprises readabilty, repeatability, linearity, resolution (internal processor A/D counts)
    Q - I Buy and sell gold to the public and use a  jewelry scales used in the workshop that i have had for 10 years and cost under £20 on an auction site?
    • These scales are what we call "WORKSHOP SCALES" and should never be used for buying from members of the public  If you read the manual it says "calibrate BEFORE use", do not place on counter tops with "strip lights"
    • If the scale is for commercial  use such as a craft jeweler taking in gold / silver to make something bespoke  you leave yourself open for complaints by the customer and  could get a visit from trading standards, and may be loosing money on each transaction !!!
    Informa about conformity of a product with European Union regulations that concern the product. Marking the product with CE sign makes the manufacturer responsible for the product to meet requirements of general safety regulations determined by CE marking directives.
    The procedure within the scope of Legal Metrology. It is performed by regional Offices of Measures or authorized entities before the new product is introduced to the market.  The procedure is performed on the basis of tests validating conformity of a product with the directives. For most measuring devices, including balances and scales, this procedure has been replaced with declaration of conformity.
    The above general  information is given for guidance only, does no constitute or imply legal and cannot be used for any legal matters.
    If in any doubt as to any weights and measures issue please call your local trading standards service, we know the law but they apply it
    Thanks for the visit and if we can help you select form the website drop us an email