Frequently Asked Questions
Selecting a scale for this first time can be tricky, but we buy and set up all types of scales and so we have put together some common questions in an effort to help you decide, but as well as this you can just call us on the phone, or arrange a consultant / Engineers visit if required.
scales include a second display for the the customer can see the price
they are paying for
the goods, pre-packaged scales have additional operational features for
pre-packing i.e. product memory, tare storage, Plus Minus Target
weights, other labelling data & date code calculations etc, or alibi
There are Two basic UK sets of legislation in UK Minimum and EC Average weight regulations, these must also bear
the approved markings details.
Q - Where to start in selecting suitable scales for my business application ?
We cannot give a 100% guide but here are some suggestions
Ensure the product can fit on the weigh pan
Select the capacity plus a safe overload dependent on application
Avoid overloading the scales during normal operation i.e. placing something on the scales then applying a force may damage it
Select the division size appropriate for place of use
If you have a specific application i.e Counting, Label printing etc, can you do the set up ?
Is the application legal for trade use (2016 regulations)
Q - Why do you check calibrations prior to despatch, all scales are the same aren't they ?
Most scales are made outside the UK, as such factory calibrations may not be specific to countries around the world
As a weighing company we check all scales as part of our quality control prior to release to the market,
Most customers do not carry certified weights to check if their scales are working correctly
Warranty claims can be quickly sorted by our suppliers as they know we carry out this task.
The calibration sticker shows the scales meet the manufacturers specification from day 1, giving you peace of mind
Q - I need approved scales to weigh "cash for clothes"
All scales need to be born approved generally required for Retail Buying & selling of goods, and for use in CCP manufacturing processes i.e. average weight
The scales supplied are usually 60Kg/150Kg Industrial units as such they will require local set up and the overload adjustment needs to be set prior to putting into service
The scales usually need to be assembled and set up on site with tools by a qualified engineer to ensure error free operation, and are safe to use.
Initial calibration is carried out at factory, but a calibration check prior to use should be carried out using certified weights to ensure the scale is fit for purpose or has NOT changed in transit, and setup up correctly - boxes are not secured inside trucks by carriers
The allowable error on approved scales is only 2 approved divisions
Q- Price Match
We have tried very hard to match prices by internet suppliers who are buying from the same wholesalers as us, but there service is NOT like for like, by providing scales at these prices we cannot provide the level of service our customers require
In our industry there are companies who move boxes (never open them but assume the manufacturer has a magician inside every scale that knows where it is in the world and the calibration is the same in china as it is in Glasgow -not so ) and as long as you have the means to check your purchase is correct then you should have no problem - !!!!
Q - My product is not heavy but exceeds the current platform by about 50% is it still ok to use
Lets say without viewing the application it is difficult to judge but the following example may be of interest
A carrier used an approved 300mm x 300mm 60Kg platform to ship one of our scales (600 x 300 x 800mm), he placed the box on the scales horizontaly and got a reading of 12Kg, however when weight vertically it was 8.7Kg because the product in the box was not evenly distributed (one end heavier than other) which meant off centre loading.
Our advice is to use a scale that can accomodate the product you wish to weigh
Standard Scale accuracy is based on the platform size available, and are not tested beyond this, and may invalidate warranty
Q- I bought a second hand scale is it ok to use in my clothes / sweet shop
You need to see if it is still approved for trade for your application for when was it made ?
You may need to check with your local trading standards that the unit is still legal (some scales can be 20 years old !!)
Check calibration with certified weights before use (not bags of sugar)
When were they last tested ?
We don't reccommend auction sites unless you have the means to verify all of the above.
Q - How often should my scales be calibrated ?
Usually once a year but really depends on how often the unit is used / stored or moved about can cause calibration issues
Increase calibration check for scales at Critical control points if necessary, and check between visits
Q - Are all scales the same
No they use different technologies and therefore affects overall accuracy, repeatability, and performance this is usually reflected in the price, that's not to say all cheap scales are good investment it really depends on application, availability of spares and your budget
Accuracy of weighing equipment comprises readabilty, repeatability, linearity, resolution (internal processor A/D counts)
Q - I Buy and sell gold to the public and use a jewelry scales used in the workshop that i have had for 10 years and cost under £20 on an auction site?
These scales are what we call "WORKSHOP SCALES" and should never be used for buying from members of the public If you read the manual it says "calibrate BEFORE use", do not place on counter tops with "strip lights"
If the scale is for commercial use such as a craft jeweler taking in gold / silver to make something bespoke you leave yourself open for complaints by the customer and could get a visit from trading standards, and may be loosing money on each transaction !!!
The above general information is given for guidance only, does no constitute or imply legal and cannot be used for any legal matters.
If in any doubt as to any weights and measures issue please call your local trading standards service, we know the law but they apply it
Thanks for the visit and if we can help you select form the website drop us an email