Q & A Section

When checking prices please take into account if the scales have been calibrated in UK prior to despatch.

Need and answer to a question?- Weighing Legislation?, What Type of Scale should I use?, Whats the best Product for my Application?, Can I link my Scale to a Data Capture Software?
We have introduced this service in response to an increasing  number of  calls on weighing issues that we have helped over recent  months such as ;

  1. My scales display shows 1g division but the capacity plate says 10g - The scale may have been left in service mode.
  2. Are all power adaptors the same aren't they ? - using incorrect manufacturers power supply's on instruments can destroy the motherboard in seconds.
  3. Why do you have so many categories ? - The categories helps simplify various types of  scales are used and typical applications.

  4. Can you fill jars on a scale to Average / Minimum weight ? - Yes some models have what's called Auto auto tare that when you place empty container on scale rather than press a button it does it itself, thereby eliminating operator forgetfulness !!!

  5. Can you use price labelling scales for non weighed goods so I can include food allergens - Yes and includes automatic use by dates etc, which we can set up  using appropriate software.

  6. " I need a counting scale to weigh 1g parts"  - Yes our counting scales offer simple to use operation, however an 0.1g may be better to reduce the number of parts for your sample - we have a range of Hire Units in stock to try out for you.

  7. We bought scales off of internet company but requires stickers to make it legal for trade - Unfortunately as we cannot confirm the the accuracy, age or software versions of the weigh cell used at manufacture and is illegal in UK.

  8. "I purchased a machine on line can you fix it ? " - There are many, many machines on internet with paid for rankings but unfortunatly some have no UK support !!

  9. "Customer bought an 0.01g balance that doesn't have a spirit level - These are for use in schools and colleges not commercial applications and reflected in price you pay.

  10. I need to record batch I supplied to customer on xx/XX/xxxx in order to recall the batch - Yes we have a range of products dependant on your process

We suggest you contact your local authorities for any guidance for your specific legal business needs as your local authority is responsible for applying current UK laws.

Scale Direct Scotland ltd accepts no liability to above information and are examples from end users calling us over last 12 months and may not be used in any legal matters.https://www.scaledirect.co.uk/image/catalog/banners/slide-new.png


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